ADT FindU Platform Guide
ADT's self help desk allows you to troubleshoot your alarm system. Find out how to use your ADT FindU Platform, different features and controls.
FAQs
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What are the workers roles on the ADT FindU Platform?
| Operations Manager | Access to all settings, users, and configuration components |
|---|---|
| Admin | Configure parts of the FindU Platform but do not have access to Users or User data |
| Manager of Workers | View Workers assigned to their Team(s) – run reports-send messages |
| Workers | Have no access to the Platform. Workers can only use the App |
How do I log into the Platform as an Admin user?
You can only access the platform if you have been assigned an administrative role by your organisation – roles include Operations Manager / Admin / Manager of Workers. You will have registered your Username (email) and password.
How can I elevate my permissions in the FindU Platform?
Please contact your organisation’s administrator or support desk.
I have forgotten my Platform App password, how do I reset it?
From the Platform Log in page, enter your email address and select “Forgot Password".
Can I use our organisation’s normal user network log in?
No. This Single Sign-in feature is not currently available.