Complaints Policy & Customer Service

ADT Security is committed to improving the services we offer our customers.

We encourage all forms of feedback to assist us in enhancing customer satisfaction and improving the quality of the products and services we provide.

How to contact us

Help us improve our service to you. If you would like to discuss any aspect of the service you have received, you can contact ADT in the following ways.

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Call our Customer Relations Team on 0800 111 238

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Complete our online complaint form below

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Write to us at:
Customer Relations Department
ADT Security
PO Box 2439
Shortland st, Auckland 1140

Complaint Handling Process

At ADT Security, we take your concerns seriously and we are committed to providing our customers with access to a clear and responsive complaints handling process.

How to track your complaint

When a complaint is registered, it is assigned to a Customer Relations Representative who is responsible for addressing your concern, through to resolution.

Complaint Resolution

Our aim is to resolve all complaints within ten (10) business days. Should the nature of your complaint require more than ten (10) days to resolve, you will be contacted by the assigned Customer Relations Representative who will keep you informed of the status and progress of your complaint.

Should you be dissatisfied with the outcome of your complaint, you are able to request your complaint be escalated to Tyco’s Compliance and Customer Advocate.

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