3G Network Service Closure
Due to technology advancement, mobile carriers across New Zealand are gradually phasing out their 3G networks to make way for more advanced 4G and 5G network services.
3G Network Service Closure
The 4G network now covers more than 5 million New Zealanders and the state-of-the-art 5G network is stronger than ever. With superior speeds and greater connectivity available across these networks, ADT is now switching customers on legacy 3G network to 4G technology.
To ensure uninterrupted monitoring services for our valued customers, we are calling impacted customers, discussing options, and booking upgrade appointments. Alternatively, if you’re unsure if your services will be affected or think you need an upgrade, give us a call on 0800 333 572 or email 4GUpgrade@adtsecurity.co.nz
What to expect
ADT customers compatible with 3G network only will need to be upgraded onto the 4G network. Our priority is to ensure that your ADT services remain uninterrupted while we smoothly transition to 4G.
We are calling impacted customers, discussing options, and booking upgrade appointments. Alternatively, if you’re unsure what network your ADT service is on or think you need an upgrade, call us on 0800 333 572 or email 4GUpgrade@adtsecurity.co.nz
Who will be affected?
If your ADT services rely on 3G, you’ll need an upgrade to stay connected. Don’t worry, we’re here to help you through this change. Over 2024, we’ll be reaching out to customers who we believe may be impacted, to let them know whether they need to upgrade their entire system or add a device to enable their system to work on 4G.
Alternatively, if you’re unsure if your services will be affected or think you need an upgrade, give us a call on 0800 333 572 or email 4GUpgrade@adtsecurity.co.nz
Additional Information
For more information on the 3G network shutdown, please visit your Telecommunication Provider's Website.
Need Help?
To contact ADT regarding our products and services, ask for assistance, change account & contact details or to obtain general information about ADT.
Phone
0800 111 238